Thank you for choosing Tehora! We want you to be satisfied with your purchases. Here’s a quick overview of our return and refund policy:
Refund Window:
- You can request a refund for both perishable and non-perishable items within 7 hours of delivery.
- Once food items are paid for, orders cannot be canceled on the day of delivery.
How to Get a Refund:
If we can’t provide an item at the requested time, you can choose a refund to your Tehora wallet or bank account.
Eligibility for Refunds:
- Perishable Items: If you’re unsatisfied with items like fresh produce or meat, please contact us within 7 hours of delivery with photo evidence.
- Non-Perishable Items: For items like grains or spices, you have 24 hours to request a refund, but you must lodge a complaint within 7 hours of delivery.
Exemptions:
No returns or refunds will be accepted without a valid complaint filed within 7 hours.
Delayed Refunds:
Once confirmed, check your Tehora wallet or bank account for the refund. Allow some time for bank processing.
Transportation Costs:
If items are defective, Tehora covers the return shipping. If you change or cancel an order, you’ll need to cover those costs.
For assistance, contact us at info@tehorafoodhub.com or call/WhatsApp 09038359097.
Thank you for shopping with us!